After 43 years living in our family home, we decided it was time to move. We firstly went with a local well established estate agents and sadly after 6 months we had not only had a really bad experience, but we lost confidence until we met Alex from the At Home team. From our first meeting with Alex where he came to our house asked all the right questions and gave us professional support, he got the ball rolling. We then met Nicky, who straight away realised how much the house meant to us and with her support and knowledge was able to put us at ease with her friendly nature and we really felt in good hands. Everything from marketing our house to the photos was just astonishing and miles apart from what we have received previously. At Home ensured every little detail was picked up and did everything at such a high standard. The communication throughout the process was brilliant and we can’t find fault in their ability. Much to our shock our house went on the market and within 24 hours it sold! We couldn’t quite believe it. We feel this was all down to their ability to listen to their clients, understanding the market and ensuring everything was done to the highest of standards. We honestly can’t thank the At Home team enough. We would highly recommend them! Thank you At Home you have been amazing we are so very great full for all your support from start to finish.
Paul and his team successfully sold our 5 bedroom town house in Horsham . It was a pleasure to deal with Paul who was straight talking, enthusiastic and worked hard to find and vet prospective purchasers. We achieved the right price and the commission charged by Paul's company was less than all the local agents. Excellent service provided ! Paul Topping for P2Build Ltd
Highly recommend At Home Estates Agency. I recently purchased my house through them and they were a pleasure to work with, going the extra mile to help alleviate any stress and offering to help wherever they could and continually chasing up the chain to ensure we met the targeted completion date, always responding to emails quickly. What impressed me was the level of professionalism and friendliness - they were also the only agency when I viewed a house who came prepared with cover slips for our shoes so we didn't get the carpets dirty or have to take off shoes - the little things really do matter and make At Homes stand out.
Paul at home estates sold me my buy to let property then I used him to let it out. He had 4 offers within a week and a tenant in within 2/3 weeks. Fees are very competitive. Paul works tirelessly to reply to every email and call and is the most efficient estate agent I have used to date. Good to see him getting more properties and more popular because his commitment deserves it.
At Home were great to deal with and very patient with our many first time buyer questions! Bekah was really helpful and friendly and Paul went above and beyond to help the process along. Would recommend.
Cannot recommend highly enough. Property put on the market, sold and moved to New property in 12 weeks!I asked 5 estate agents to value my property and Paul I trusted immediately. Price, professional, problem solving all excellent. Only agent you need.
We commissioned Paul following a disappointing selling experience with a large branch chain and we were immediately impressed with the bespoke service we received from him. Paul was, and continues to be, incredibly responsive, he listened to our concerns and was flexible and creative in his approach to selling and marketing our house. Within two weeks of the house going on the market with @HomeEstates, he had achieved a higher sales price than our first sale (with our previous agent) with a minimum impact on us and our family. Through no fault of Pauls this sale also fell through but Paul’s experience, knowledge of the financial sector and determination to find a solution for us meant that he gave us some excellent support and advice which meant not only could we buy a property in the area we had moved to but that we could retain the house in Horsham by renting it out. We have been continually reassured by Pauls approach to his work, his professionalism and knowledge. He has gone the extra mile for us and has always responded to our calls and emails with commitment and enthusiasm. We would not hesitate to recommend Paul if someone was thinking of selling their house. We were initially hesitant at using a small estate agency however this has proven to be a major asset. He has great local knowledge with local staff, he has access to the necessary tools to market your property effectively and most importantly he listens to your needs and will give you the advice he thinks appropriate, even if it may not be what you want to hear.
We engaged with at home after trying unsuccessfully for several months to sell our flat using purple bricks. The flat was on the market for 6 months with 4 viewings prior to instructing at home. They then sold our property within 6 weeks enabling us to purchase the house we wanted and also covered our purple bricks fee. The fees charged were reasonable, they where professional and easy to deal with and had an open line of communication throughout a difficult process and would recommend them to anyone in the future.
About Mortgages provided me with an excellent, first rate service. Paul and his team are open, honest, and always professional. I felt communication through the entire mortgage process was always very clear and my questions were always addressed in a timely manner. About Mortages helped secure my future, I trust and highly recommended them to anyone looking for their first or next home.
We were first time buyers needing a big mortgage with not much to put down. With Help from Paul and his team, we now have our first and forever home. Couldn't be happier with the service provided. All questions answered (and we had loads!) in a timely and knowledgeable manor and made us feel at ease throughout the entire process. With so many types of mortgages and places to get them, About Mortgages listened to our needs and gave us our best options. They have also helped us out with advice on getting all our insurances in line as home owners. If you need a mortgage - you need to contact About Mortgages
Our property was advertised by At Home in the first week of Jan 2019 and it was sold within a week. Paul has been very professional for the valuation advise. His valuation was spot on and in turn we have received a good number of viewing invite. Alice, the property manager is very helpful and very professional in handling the offer and follow up the selling. Overall the selling process was smooth and quick without much of the hassle and we couldn't praise enough for the excellent services that At Home has provided from all areas. They are one of the best property agent in Horsham/Southwater and I have no hesitation to recommend At Home to anyone who are buying/ selling their property.
Paul helped us with our first mortgage and made the whole process seamless and stress-free. He went above and beyond to sort our re-mortgage this year, when we had left it really close to the wire. I can't recommend About Mortgages highly enough - bags of integrity and a genuine passion for helping people.
I really couldn't recommend Paul at About Mortgages enough. In November 2018 we were first time buyers and really didn't have a clue with what we were doing, Paul was so helpful with not only the mortgage side but also what to expect and help with making an offer. Paul was honest, helpful, considerate and always available even at odds time to reassure me. He worked with us to secure us the best deal for our circumstances. His customer care is second to none and I wouldn't hesitate going back to About Mortgages for a remortgage when the time is right. About Mortgages was recommended to me by my Cousin and I have since recommend Paul to my friend who is also a first time buyer, he also was really pleased with the service recieved. Thanks again for all of your help, Paul and team.
Fantastic service from first phone call to completion. I had thought about going with an online agent but many had negative reviews about dealing with offers and customer service generally. At Home had great reviews and were considerably cheaper than many others - and I haven’t been disappointed, very professional, good advice and guidance throughout the process but without being pushy. I would confidently recommend At Home to friends and family.
Paul & his team have recently completed a sale for us. At all times they were professional and always paid great attention to detail. If we had any query it was dealt with in a very timely manner. All of the staff at @home estates are friendly and eager to help. I would highly recommend them for all your property needs … with the greatest of pleasure. Thank you all once again.
Used Paul to source a new mortgage for our new purchase and really pleased with the service. The mortgage Paul found was what we needed and knowing that he'd checked the market gave me the confidence that it was the right deal. He took a lot of time to talk through the various pros and cons of the other options that were available. Happy to recommend
Highly recommend Paul and the team at About Mortgages, we’ve been able to extend our home and improve our situation massively with their help. Genuinely goes the extra mile to get the right deal – Thanks for everything!
Amazing, friendly and helpful staff from start to finish. Wouldn't buy or sell through anyone else!
We were so impressed with Paul and the team at 'At Home'. The level of professionalism, dedication and excellence shown by all has been nothing short of outstanding. Throughout the whole process they always had time for us, communication was brilliant and we were so impressed with the commitment and hard work from everyone who helped us! I would wholeheartedly recommend them to anyone looking to sell their home.
Great customer service throughout our buying process. Really happy with the agency and would highly recommend them.
Paul and the team were always helpful and friendly. Really pleased and would recommend them every time!
A polished professional service was provided by Paul and Alice in order to sell our home in Southwater. The marketing of the property was first rate, we feel the virtual tour is does indeed improve the realism of the perception of the house and therefore viewers are more relistic on size (ours was a mid terrace starter home), as so much can be done with wide angle photo lenses. Photographer excellent. We were on the market twelve days before an open day. From that open day we received a formal offer a couple of working days later. The offer was at the base of our range and with the market mired in the brexit malaise we decided to accept. We ended up with other parts of the chain being problematic, but @Home kept us informed and worked diligently behind the scenes throughout toward completion. After completion Paul made a personal visit to us with some 'just moved' essentials which was a nice touch. In summary we found Paul to be funadmentally a decent bloke who delivered on what he said he would do, thus we learnt his word was trustworthy, a valuable commodity in this sector. Our gratitude goes also to Alice Peach who managed the first parts of the process. It is not easy for agents in Southwater with one ingrained big name incumbent. It seems to me @Home have forged number 2 spot through a polished client service proposition and solid numbers, which is borne of hard work and looking after their clients well. We wish you well for the future @home
Fantastic estate agency with brilliant staff who go above and beyond to support and advise. Would 100% reccomend and wouldn't hesitate to use again.
Best estate agent we have worked with. Professional, efficient, proactive. Excellent service provided. The whole team was very informative and always willing to help or point you in the direction of who could help. Very fair with their valuation. We could not have chosen a better estate agent to help us sell our property. We will 100% recommend them. Thank you to Paul and the team for all your help.
We have recently moved into our first home and have been generally really impressed with the service from At Home. We really liked the virtual tour available online, on which you can do measurements, a very helpful feature! Paul was always quick to reply to all of our queries (of which, as first time buyers, there were lots!) often beyond office hours too, which made the whole process a lot easier to juggle with work. In a very long and frustrating chain, Paul’s help was particularly helpful in getting things moving from the other side and keeping us updated frequently.
Best estate agency ,Paul and team are very professional, very supportive. They makes you feel so important and special. Highly recommended, you won't be disappointed.
We recently bought our first property property through this company and we couldn't be happier with the experience. Paul, the owner, and his team did a great job in the whole process. Nothing was too much trouble, especially when the moving date was when lockdown had just taken place and additional arrangements were sorted. We also would like to thank Paul for all his time and effort in sorting out a good mortgage deal for us and as well as life insurance policies. So much, I even recommended it to my mother in law and she's very happy with the service too.
Extremely extensive knowledge of the property market. Helped us every step of the way with amazing customer service and always thinking of our best interests. I really trust Paul and his team and would highly recommend. The best by far!
Paul handled the sale of my mother's home sensitively and professionally - particularly necessary as the transaction was delayed by the COVID 19 lockdown. The chain remained intact and Paul ensured communications were maintained between all parties. Paul is knowledgeable, kind and well connected in the area. This is his business and he really cares about each transaction - highly recommended.
We could not recommend At Home Estate Agency more! Paul and his team were an absolute pleasure to deal with from start to finish of the house purchase. Paul also helped us out so much with arranging our mortgage through his other company (About Mortgages) and life insurance, which really made things easy for us to have somebody take care of everything. It was certainly a challenge to purchase a property during COVID19 but Paul handled it wonderfully, with timely responses, always called back if he missed a call, and always tried to assist where he could. No question was silly and he always did his best to guide us through the purchase (despite the million questions we threw at him). We experienced some issues with our solicitors, and Paul was just brilliant in helping us through the issues. His professionalism, honesty, kindness and excellent communication are second to none, and we are so grateful to have dealt with Paul and his team! Thank you for everything!
Great to deal with throughout, made sure we secured our purchase. Always available for advice and to guide us through the process as it was our first time.
The highest level of professionalism at the most competitive price. I would highly recommend Paul and his team.
Couldn't fault Paul and his team although to be fair our property was snapped after only 2 viewings by a couple who fell in love with it as much as we did, so in reality they did not have to work very hard. We went with At Home originally as we liked their approach, what we felt was a personal service and that we were not tied in for weeks on end. For us the fact that they were local was also a bonus and that they avoided the "hard sell" of the big regional and national estate agents. Paul's maturity and knowledge of the property marked also counted hugely in their favour. No regrets in our choice and would happily recommend.
Not sure where to even start !! After both buying and selling with Paul and his team I can’t praise them enough. Day or night and 7 days if required the team were available. They went way beyond what I expect any other agent would do. No ‘silly’ question was ever to much hassle. They kept the buyer of ours and sellers of our new home on track to ensure we closed on the day planned. They followed everything from surveys to solicitors and ensured everything went smoothly. Paul and the rest of the team are a very hands on business and a good example of what other agents can aspire to be. Thank you all so much. Danny & Helena
We had first class proactive service from Paul and his team, who kept on top of the process of moving from beginning to end, made the effort to manage the details and made sure we were happy every step of the way. Completely exemplary service, and we would recommend - great job !
We were very pleased with the service we received from @Home for both the sale and purchase of our homes. From the outset all communications with @Home were very professional. Although we were dealing with the sales progression company once we had sold our house and found our new home, Paul was always on hand if we had any queries, as well as updating us on the status of completion towards the end of the process.
We could not recommend the At Home team enough, they have been absolutely amazing from the start. Paul was always available day or night for any matter, we also got our mortgage through about mortgages and Paul managed to find us the perfect mortgage. Unfortunately the sale of our house was a little out the ordinary and difficult, the sale nearly fell through (no fault of At Home) however Paul managed to pull it back from nowhere meaning we could finally exchange. We truly believe that this only happened due to Pauls expert knowledge and the fact he went above and beyond. The whole team were always happy to help and were very professional, would highly recommend!
We had a great experience selling with At Home. Paul was super helpful and very knowledgeable about the local housing market. He secured the price for our house that he said he would. We found Nicky brilliant at calling us to keep us informed on how the chain was progressing. They contacted us again following our move to check how everything had gone. We our pleased to recommend this fantastic local business!
The team of @home have been excellent. They sold our flat with the first viewing at the asking price. A particular big thanks to handsome Paul.
Paul and Nicky were an absolute pleasure to communicate with and kept us updated throughout the process. Thank you for making our house sale a smooth process and for finding us our dream home!
Being self-employed can be tricky when it comes to mortgages, but Paul's advice put our mind at rest and we ended up with the perfect mortgages and very manageable repayments. I highly recommend using About Mortgages rather than just going to a particular bank/building society.