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Lettings and Sales Administrator/Property Manager

Date Published 19 February 2019

Lettings and Sales Administrator/Property Manager

Job Description

Location: Southwater and Horsham

Hours: 40 hours per week (small amount of flexibility provided)
Two Saturdays per month

Basic: £17,000 to £20,000 dependant on experience
Bonus potential
23 days holiday (plus bank holidays)

Person specification
This role requires an individual with natural customer service ability and excellent organisation skills with a fun, confident and welcoming personality. They are calm under pressure and are relentless in their drive to provide exceptional service to clients and supporting the team in delivering sales. A real team player who wants to get the job done!

General duties and responsibilities
• Providing full administrative support to the team
• Property maintenance and tenancy start administration
• Deposit registration
• Dealing with deposit disputes
• Managing contractors
• Managing inspection rota and providing post inspection reports
• Being the first point of contact when a client calls or comes into the office
• Team calendar coordination
• Create and print brochures
• Conduct checks to ensure that all vendor and landlord listings are compliant (i.e. identification and address proof, contracts signed)
• Coordinating and assisting with virtual reality home tour uploads
• Supporting sales and landlord targeting with fortnightly lists of slow moving properties and support in creating a mailer to them
• Weekly seller activity reports to our vendors
• Updating and inputting data into the client software system
• Preparation of viewing packs, with a focus on Saturday viewings
• Ensuring Saturday viewings are confirmed and going ahead as planned
• Where occasionally required, supporting the Sales and Lettings team by telephoning customers with new properties that have become available to buy or rent
• To carry out any other duties that may be outside the standard remit that will benefit the operation

Essential skills and attributes
• Professional and presentable
• Excellent customer service skills
• A lettings/property management or general administration background is highly desirable
• Strong time management and organisation skills
• Excellent attention to detail
• Service oriented – willing to go the extra mile to ensure customers have a stress-free experience when buying or selling a property
• A good working knowledge of Microsoft Office packages
• Will adhere to all company policies, procedures and guidelines
• Proven success in administrative role

Essential behaviours
• Naturally friendly and helpful
• Enthusiastic
• Motivated
• Team player
• Honest
• Committed
• Reliable
• Self-starter, can work with minimum supervision and take direction
• Logical in approach
• Problem solver

Training will be provided on an ongoing basis with regular performance reviews. Funding and support to reach ARLA qualifications is also provided for.

Employees receive a share of company profits, awarded on a discretionary basis and based on business and personal performance.